Help clients understand the conveyancing process to increase satisfaction, reduce the time spent on email and phone exchanges, and answer questions before they get to you.
Help clients understand the process and who is involved every step of the way. Build trust in your firm’s expertise and experience.
Set expectations from the start of the process on how long each stage takes and why and when you will be touch next.
Enable clients to self-serve information, answer their own questions and reduce the burden on solicitors.
Provide a rich, engaging conveyancing journey that comes preconfigured for you to use right away. Add and customise milestones to make the journey your own.
Clients can easily explore the process, seeing what's been completed and what's ahead.
Clients already have plenty to read, so use video explainers to keep education about the process personal and engaging.
Build trust with clients who see your face and hear you explain the process directly to them as they reach each milestone.
Set clear expectations for each stage's duration, provide answers upfront to FAQs, and specify when you'll be in contact.
Highlight which steps depend on other parties and explain who's involved at each stage.
